Product information
Shipping Information
We offer free standard delivery on Australian orders over $70. For orders under $70, we offer shipping at a flat rate of $9. Standard deliveries are dispatched within 1 - 2 business days and generally arrive within in 2-5 business days depending on your location. International shipping can be requested by emailing orders@thegrounds.com.au.
Christmas & New Year Shipping Deadlines
Due to the demand of the holiday season, please ensure your order is placed by the cut-off given below to guarantee delivery by Christmas.
Sydney Metropolitan Area and Newcastle
Monday, December 15th (Standard) / Friday, December 19th (Express)
Greater NSW
Monday, 8th December
ACT and Melbourne
Monday, December 15th (Standard) / Friday, December 19th (Express)
Rest of Australia
Monday, 8th December
All dates listed are based off guidelines given by our preferred carrier (Australia Post) – any orders lodged after the given dates cannot be guaranteed to arrive by Christmas.
RETURNS
We accept returns for incorrect items, or items that have been received in a damaged state, within 30 days of the purchase date. We do not accept returns for change-of-mind purchases.
If you've received incorrect, damaged or expired items, please contact our team directly at orders@thegrounds.com.au and upon assessment, they will organise a replacement, store credit or refund.
REFUNDS & REPLACEMENTS
Each return is assessed on a case-by-case basis. Once your return is received and assessed, we will send you an email to notify you that we have received your returned item and will arrange a solution. If eligible for a replacement, the replacement product will be shipped to your nominated shipping address at no fee. We may offer store credit, which can be applied to future orders and valid for use with any product sold on The Grounds Roastery online store (excluding third-party coffee machines and accessories). If you are eligible for a partial or full refund, your refund will be processed within 7 business days and credited to your original method of payment.
FUTHER INFORMATION
If you need assistance, please contact orders@thegrounds.com.au, and one of our dispatch team will assist you.
