Refund policy

Returns
We accept returns within 30 days of purchase date. We can only accept returns for incorrect, damaged or expired items so please make your choices carefully!

If you've received incorrect, damaged or expired items, please contact our team directly at orders@thegrounds.com.au and they will organise a replacement or refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you’ve received confirmation from us for your refund to be processed.

If it has been longer than 5 business days, please contact us at orders@thegrounds.com.au.

Return Shipping
To return your item, please post it to: THE GROUNDS SUPPLY PTY LTD, 4a/2 Locomotive Street, Eveleigh NSW 2015, Australia. Please note, the item will need to arrive in the condition in which it was sent to be accepted for returns. Return shipping costs will be the responsibility of the sender. 

Shipping costs are non-refundable. If you receive a refund on your full order, the cost of return shipping, if any, will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Generally, you will receive your items within 2-5 business days.

If you are shipping an item over $75 in value, we recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.