RETURNS

We accept returns for incorrect items, or items that have been received in a damaged state, within 30 days of the purchase date. We do not accept returns for change-of-mind purchases.

If you've received incorrect, damaged or expired items, please contact our team directly at orders@thegrounds.com.au and they will organise a replacement, store credit or refund.

 

REFUNDS & REPLACEMENTS

Each return is assessed on a case-by-case basis. Once your return is received and assessed, we will send you an email to notify you that we have received your returned item and will arrange a solution. If eligible for a replacement, the replacement product will be shipped to your nominated shipping address at no fee. We may offer store credit, which can be applied to future orders and valid for use with any product sold on The Grounds Roastery online store (excluding third-party coffee machines and accessories). If you are eligible for a partial or full refund, your refund will be processed within 7 business days and credited to your original method of payment.

 

FUTHER INFORMATION

If you need assistance, please contact orders@thegrounds.com.au, and one of our dispatch team will assist you.